Privacy Policy

This privacy policy explains how Salboy St Ives Limited ("we", "us") collects, uses and protects your personal data when you use our website. We are the data controller for this information and we handle it in line with the UK GDPR and the Data Protection Act 2018.

If you have any questions about this policy, contact us at hello@hiddenstay.com.
Our postal address is: Unit 2 Block C, 14 Hulme Street, Salford, Greater Manchester, England, M5 4ZG

Information we collect

Depending on how you use our website, we may collect:

  • Technical data such as your IP address, browser type and approximate location, and any information you volunteer when you contact us.
  • Contact details you provide through our forms, such as your name, email address, phone number and message.
  • Booking details such as dates, number of guests and any preferences or requirements you provide.
  • Information about how you use our website, collected via cookies and similar technologies (see our Cookie Policy).

How we use your information

  • To comply with our legal obligations and to protect our website against fraud and abuse — lawful basis: legal obligation and legitimate interests.
  • To respond to your enquiries — lawful basis: our legitimate interests, or steps taken at your request before entering a contract.
  • To process and fulfil your orders and bookings — lawful basis: performance of a contract.
  • To understand and improve how our website is used, and to show relevant content — lawful basis: your consent, given through our cookie banner.

Sharing your information

We only share personal data where necessary, with organisations that process it on our behalf under appropriate agreements. We never sell your personal data. We may share data with:

  • Our website hosting and IT service providers.
  • Delivery, fulfilment or booking partners, where relevant to your order.
  • Analytics and advertising providers such as Google and Meta, but only where you have given consent.

Cookies

We use cookies and similar technologies. Non-essential cookies are only set with your consent, which you can change at any time. For details of the cookies we use, see our Cookie Policy.

International data transfers

Some of our providers are based outside the UK (for example in the United States). Where personal data is transferred abroad, we rely on appropriate safeguards such as adequacy decisions, the UK International Data Transfer Agreement, or standard contractual clauses.

How long we keep your information

  • Enquiry and contact records: typically up to 2 years after our last contact.
  • Order, booking and transaction records: for as long as required by law (for example, 6 years for tax purposes).

Your rights

You have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct inaccurate data.
  • Ask us to erase your data, or restrict how we use it.
  • Object to processing, or ask for your data to be ported to another provider.
  • Withdraw your consent at any time, where we rely on consent.

Security

We use appropriate technical and organisational measures to keep your personal data secure, and we review these regularly.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

How to contact us and complaints

If you have any concerns about how we handle your personal data, please contact us at hello@hiddenstay.com. You also have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/.